To make a claim on broken product for replacement the following needs to occur:
One image of the broken product needs to be taken as soon as discovered upon opening the items. Do not take items out of the tray we need to see how many eggs are broken as is, with the broken product / damaged pieces clearly visible.
Balut pieces will only be refunded or replaced if fluid is leaking.
All slightly damaged Balut pieces need to be steamed not boiled to avoid the skin under the shell breaking.
21 day product is only covered for a 50 percent refund.
The customer is responsible for providing the correct postal address including any;
C/O address, Mall addresses, shop addresses, unit or apartment addresses and the correct written structure of the address. We DO NOT take responsibility for any packages lost/stolen with in the postal network, therefore no refund or compensation will be offered at all in this circumstance.
We are happy to lodge a claim on your behalf with the postal/courier contractor but will not accept responsibility for any loss other than stated In regard to broken pieces.